How Do AI Chatbots Work? A Behind-the-Scenes Look at How I Build Them at GrayCyan AI
When most people interact with a chatbot, they see a clean chat window, a friendly greeting, and quick answers. But behind that simple interface is an entire ecosystem of AI pipelines, NLP layers, API integrations, data systems, and decision logic working together to understand the user and deliver the right response. As someone who builds enterprise-grade conversational AI systems at GrayCyan AI , I’ve come to appreciate a simple truth: an effective chatbot isn’t just “AI talking to users” — it’s a system that connects intelligence, context, business logic, and data. In this article, I’ll break down exactly how do ai chatbots work , what’s happening under the hood, and how we design robust, high-impact chatbot solutions for businesses. What Really Happens When a User Sends a Message? If someone types “Where is my order?” , here’s what happens step-by-step: 1. Input Processing The chat interface captures the message and sends it to the backend. We clean and normalize ...